refund policy

Overview

FXProven provides access to proprietary software infrastructure, licensing, and digital services. Due to the nature of these services, all purchases are final once access is granted.

By completing a purchase, users acknowledge and agree to the terms outlined below.

No Refunds After Access Is Granted

All fees paid to FXProven are non-refundable once any of the following has occurred:

• Platform access has been granted

• A license key has been issued or activated

• The trading engine (EA / actuator) has been delivered or enabled

• Onboarding or setup processes have commenced

• Digital services, tools, or frameworks have been made available

Once access is provided, the service is considered delivered and consumed, regardless of usage level or trading outcomes.

Limited Refund Eligibility (Access Failure Only)

A refund may be considered only under the following circumstances:

• The user did not receive access to the FXProven platform

• The EA / actuator was not delivered or activated

• The license was not issued or enabled

• Onboarding did not begin due to a verified technical or administrative failure attributable to FXProven

If any of the above services were successfully delivered, the purchase is deemed complete and no refund will be issued.

Excluded Refund Scenarios

Refunds will not be issued for reasons including, but not limited to:

• Trading losses or performance outcomes

• User dissatisfaction with results

• Strategy behavior under live market conditions

• Changes in market conditions or volatility

• User error, misconfiguration, or misuse

• Incompatibility with third-party brokers or platforms

• Failure to follow onboarding instructions

• Change of mind after access is granted

FXProven does not guarantee profitability, performance, or suitability for individual users.

Chargebacks and Payment Disputes

Initiating a chargeback after access has been granted constitutes a breach of these terms. FXProven reserves the right to:

• Suspend or revoke platform access

• Terminate licenses

• Restrict future access to services

All disputes should be raised directly with FXProven before engaging payment providers.

Jurisdiction and Compliance

This Refund Policy is governed by applicable laws and consumer protection regulations relevant to the user’s jurisdiction. Where local law mandates additional consumer rights, those rights shall apply strictly as required.

Contact

For access-related issues or refund eligibility inquiries, users may contact:

support@fxproven.ai

Requests must be submitted within a reasonable time frame following purchase and will be reviewed on a case-by-case basis.

FXProven provides high-value, access-controlled digital infrastructure. Once access is delivered, services are considered fulfilled and non-refundable.